BCIT Network Connectivity Issues

Incident Report for British Columbia Institute of Technology

Resolved

This incident has been resolved.

Posted Oct 21, 2026 - 16:20 PDT

Investigating

There have been reports from staff and students who are having difficulty access network drives/storage from off campus. This is not a widespread issue and IT Services staff are working to resolve this as quickly as possible

Students: unable to access Z: drive, Team Files, Sharein/out
The workaround is to remotely connect to a BCIT lab computer
... have Global Protect VPN running
... go to https://remoteaccess.labstats.com/BCIT
... pick from one of the 'General' lab computers
for more information see knowledge article https://bcit.service-now.com/kb/en/remotely-connecting-to-a-bcit-lab-computer?id=kb_article_view&sysparm_article=KB0011056.

Staff: this should only be affecting those who are not using a BCIT-issued device while working remotely
There is no workaround at this time

This message will be updated as further information is available

Posted Oct 21, 2026 - 08:29 PDT

This incident affected: Network Services.