All Systems Operational

About This Site

If you are having difficulties with systems that are not listed below, please contact the IT Service Desk directly:

Web:IT Service Catalogue   Phone:604-412-7444
E-mail:techhelp@bcit.ca   Toll-Free:1-800-351-5533 (Canada & US only)

IT Services has established 2 maintenance windows to be used for performing service and/or upgrades to BCIT's Information Technology systems.

BCIT internal network: Reserved for maintenance to all major BCIT systems (e.g. Banner, Email, Network, myBCIT, etc.).
Every Saturday 18:00 - 24:00 (6pm to midnight).

BCNET (internet): Reserved for maintenance that will impact connectivity to the internet.
Every Sunday 00:00 - 06:00 (midnight to 6am).

Main BCIT Website ? Operational
BCIT Central Login ? Operational
Network Services ? Operational
Banner Self-Serve ? Operational
Banner 9 ? Operational
AppsAnywhere ? Operational
BCIT Employee Email ? Operational
myVPN (VPN) ? Operational
AccessAnywhere (VPN) Operational
Zoom ? Operational
Workspace ? Operational
myBCIT Website ? Operational
myBCIT Webmail (Students, Faculty and Staff) ? Operational
myBCIT Email (SMTP/IMAP) ? Operational
myBCIT Mobile App Operational
The Loop (Intranet) ? Operational
Learning Hub (D2L) ? Operational
ShareFile ? Operational
ShareSpace ? Operational
SFTP ShareIn/Out ? Operational
Network File Storage ? Operational
BCIT Reporting ? Operational
PeopleAdmin ? Operational
WebEx ? Operational
Jabber ? Operational
Phone Systems Operational
Cherwell Service Management ? Operational
ChromeRiver ? Operational
HSPnet Alberta ? Operational
HSPnet British Columbia ? Operational
HSPnet Manitoba ? Operational
HSPnet Nova Scotia ? Operational
HSPnet Ontario ? Operational
HSPnet Quebec ? Operational
HSPnet Saskatchewan ? Operational
3D Assessment Sim ? Operational
Archibus ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Banner Maintenance - Saturday 2021-November-6 Nov 6, 18:00 - Nov 7, 11:00 PDT
From: 6:00 pm - Saturday, November 6, 2021
To: 12:00 noon - Sunday, November 7, 2021

Work being done: Banner upgrade/maintenance

Campuses affected: All Campuses

What does it mean for you?

Access to the following systems/services will be unavailable during this maintenance:

Students and Staff
• Online Self Service (via myBCIT)
• Online Registration through www.bcit.ca
• Course and program finder through www.bcit.ca
• Course Outlines through www.bcit.ca

Action needed: none

Staff
• Banner and Banner Document Imaging (XTender)
• HR Data Warehouse
• TM1
• BCIT Reporting (Cognos)
• Archibus
• Millenium Web Requisitioning
• Contract Analyst
• Financial Aid
• Online Registration through www.bcit.ca
• Course and program finder through www.bcit.ca
• PTS Contracts


Action needed: none

If you have any questions about this outage, please contact the Technology Service Desk at 604-412-7444 (select option #1).
Posted on Oct 14, 10:37 PDT
Banner Maintenance - Saturday 2021-November-20 Nov 20, 18:00 - Nov 21, 12:00 PDT
From: 6:00 pm - Saturday, November 20, 2021
To: 12:00 noon - Sunday, November 21, 2021

Work being done: Banner upgrade/maintenance

Campuses affected: All Campuses

What does it mean for you?

Access to the following systems/services will be unavailable during this maintenance:

Students and Staff
• Online Self Service (via myBCIT)
• Online Registration through www.bcit.ca
• Course and program finder through www.bcit.ca
• Course Outlines through www.bcit.ca

Action needed: none

Staff
• Banner and Banner Document Imaging (XTender)
• HR Data Warehouse
• TM1
• BCIT Reporting (Cognos)
• Archibus
• Millenium Web Requisitioning
• Contract Analyst
• Financial Aid
• Online Registration through www.bcit.ca
• Course and program finder through www.bcit.ca
• PTS Contracts


Action needed: none

If you have any questions about this outage, please contact the Technology Service Desk at 604-412-7444 (select option #1).
Posted on Oct 14, 10:38 PDT
Past Incidents
Oct 18, 2021

No incidents reported today.

Oct 17, 2021

No incidents reported.

Oct 16, 2021
Network Maintenance - 2021-October-15
Completed - The scheduled maintenance has been completed.
Oct 16, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 19:04 PDT
Scheduled - From: 7:00 PM Friday, October 15, 2021
To: 2:00 AM Saturday, October 16, 2021

Work being done:
Upgrades to the firewall.

Impact:
There may be intermittent connectivity for both the wired and wireless networks at all BCIT campuses.
Oct 15, 08:09 PDT
Oct 15, 2021
Oct 14, 2021
Network Maintenance ATC ONLY - 2021-October-14
Completed - The scheduled maintenance has been completed.
Oct 14, 23:59 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 18:00 PDT
Scheduled - From: 6:00 PM Thursday, October 14, 2021
To: 11:59 PM Thursday, October 14, 2021
Note: this work is being performed outside the maintenance window to minimize disruptions for other maintenance work

Note: this work will only impact the ATC Campus

Work being done:
Upgrades to the firewall.

Impact:
There may be intermittent connectivity for both the wired and wireless networks at the ATC campus.
Oct 14, 12:49 PDT
Outbound email from Cherwell
Resolved - This incident has been resolved.
Oct 14, 09:11 PDT
Update - Outbound email from Cherwell is now being delivered successfully. We are seeing a small delay from when email is sent to being delivered. We continue to look into this issue.

Thank you again for your patience as we work to fully resolve this issue.
Oct 14, 08:53 PDT
Update - We are going to reboot the Cherwell Production Server @ 8:45 - you will be disconnected at that time so save your work now. We will advise when you can login again
Oct 14, 08:40 PDT
Investigating - We are currently experiencing and issue with sending OUTBOUND email from Cherwell.

Thank you for your patience as we work to resolve this issue.
Oct 14, 08:39 PDT
Oct 13, 2021
ShareFile access via browser is unavailable
Resolved - ShareFile access through a browser has been restored.
Oct 13, 10:49 PDT
Investigating - We are currently investigating the situation. Access to ShareFile using a browser is currently unavailable.
Oct 13, 09:54 PDT
Oct 12, 2021
Banner Maintenance - Tuesday 2021-October-12
Completed - The scheduled maintenance has been completed.
Oct 12, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 19:02 PDT
Scheduled - From: 6:00 pm - Tuesday, October 12, 2021
To: 7:00 pm - Tuesday, October 12, 2021

Work being done: Fix the contrast of Banner and other visual items.
Note: This work is being done outside the maintenance window due to the requirement for this work to be completed.

Campuses affected: All Campuses

What does it mean for you?

Access to the following systems/services will be unavailable during this maintenance:

Students and Staff
• Online Self Service (via myBCIT)
• Online Registration through www.bcit.ca
• Course and program finder through www.bcit.ca
• Course Outlines through www.bcit.ca

Action needed: none

Staff
• Banner and Banner Document Imaging (XTender)
• HR Data Warehouse
• TM1
• BCIT Reporting (Cognos)
• Archibus
• Millenium Web Requisitioning
• Contract Analyst
• Financial Aid
• Online Registration through www.bcit.ca
• Course and program finder through www.bcit.ca
• PTS Contracts


Action needed: none

If you have any questions about this outage, please contact the Technology Service Desk at 604-412-7444 (select option #1).
Oct 12, 15:28 PDT
Oct 11, 2021

No incidents reported.

Oct 10, 2021
Network Maintenance - 2021-October-9
Completed - The scheduled maintenance has been completed.
Oct 10, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 18:00 PDT
Scheduled - From: 6:00 PM Saturday, October 9, 2021
To: 11:59 PM Saturday, October 9, 2021

Work being done:
Upgrades to the firewall.

Impact:
There may be intermittent connectivity for both the wired and wireless networks at all Burnaby campuses.
Oct 6, 12:12 PDT
Oct 9, 2021
Network Maintenance - 2021-October-8
Completed - The scheduled maintenance has been completed.
Oct 9, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 22:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 6, 12:09 PDT
Scheduled - From: 10:00 PM Friday, October 8, 2021
To: 1 PM Saturday, October 9, 2021
NOTE: this outage extends outside the maintenance window due to the requirement for vendor involvement

Work being done:
As part of the network core renewal process IT Services code upgrades are required by the vendor.

Impact:
There may be intermittent connectivity for both the wired and wireless networks at all Burnaby campuses.
Oct 6, 12:01 PDT
Oct 8, 2021
Oct 7, 2021

No incidents reported.

Oct 6, 2021

No incidents reported.

Oct 5, 2021

No incidents reported.

Oct 4, 2021

No incidents reported.

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