All Systems Operational

About This Site

If you are having difficulties with systems that are not listed below, please contact the IT Service Desk directly:

Web:Technology Service Desk   Phone:604-412-7444
E-mail:techhelp@bcit.ca   Toll-Free:1-800-351-5533 (Canada & US only)

The IT Services Maintenance Window is every Saturday from 6:00p.m. to midnight.

Main BCIT Website ? Operational
BCIT Central Login ? Operational
Network Services ? Operational
Banner ? Operational
Banner Self-Serve ? Operational
AppsAnywhere ? Operational
BCIT Employee Email ? Operational
myVPN (VPN) ? Operational
AccessAnywhere (VPN) Operational
Zoom ? Operational
Workspace ? Operational
myBCIT Website ? Operational
myBCIT email (students, faculty and staff) ? Operational
myBCIT Mobile App Operational
The Loop (Intranet) ? Operational
Learning Hub (D2L) ? Operational
ShareFile ? Operational
ShareSpace ? Operational
BCIT U-Pass Login ? Operational
SFTP ShareIn/Out ? Operational
Network File Storage ? Operational
BCIT Reporting ? Operational
WebEx ? Operational
Jabber ? Operational
Cherwell Service Management ? Operational
ChromeRiver ? Operational
Marqui CMS ? Operational
HSPnet Alberta ? Operational
HSPnet British Columbia ? Operational
HSPnet Manitoba ? Operational
HSPnet Nova Scotia ? Operational
HSPnet Ontario ? Operational
HSPnet Quebec ? Operational
HSPnet Saskatchewan ? Operational
3D Assessment Sim ? Operational
Phone Systems Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Weekly Oracle Restart Oct 25, 04:00-04:30 PDT
Oracle database servers are restarted weekly. During this period, Banner and all related/dependent services will be unavailable.
Posted on Oct 19, 06:37 PDT
Past Incidents
Oct 20, 2020
Daily myBCIT Restart
Completed - The scheduled maintenance has been completed.
Oct 20, 04:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 03:45 PDT
Scheduled - myBCIT will be restarted daily as a temporary workaround to ongoing issues. This is scheduled to begin at 3:55 AM and service should be completely restored by 4:10 AM (4:45 AM on Sundays).
Oct 19, 06:33 PDT
Oct 19, 2020
Intermittent network issues impacting VPN and multiple applications
Resolved - This issue is now resolved and all systems are again operational. It has been identified as a Denial-of-Service (DoS) attack on the corporate firewall.
Oct 19, 11:02 PDT
Investigating - Hello, we are currently experiencing intermittent network issues which are impacting VPN connections as well as many applications. The IT department is actively investigating these issues.
Oct 19, 09:32 PDT
myVPN Connectivity Issues
Resolved - The connectivity is stable now
Oct 19, 09:54 PDT
Identified - We are currently experiencing an issue with myVPN connectivity. The current workaround to resolve this issue is:
1. Turning your myVPN on and off.
2. Deleting your profile by going to Settings and then Profiles, You can delete it there, and add your profile back

We will provide updates on this issue as soon as we have more information.
Sep 26, 09:11 PDT
Daily myBCIT Restart
Completed - The scheduled maintenance has been completed.
Oct 19, 04:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 03:45 PDT
Scheduled - myBCIT will be restarted daily as a temporary workaround to ongoing issues. This is scheduled to begin at 3:55 AM and service should be completely restored by 4:10 AM (4:45 AM on Sundays).
Oct 18, 06:33 PDT
Network Upgrades ; Sunday October 18, 2020
Completed - The scheduled maintenance has been completed.
Oct 19, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 18:00 PDT
Scheduled - Intermittent network outages across all campuses as network software is upgraded to comply with vendor requirements.

Network connectivity to/from the AIC BMC campuses will be unavailable during this maintenance.

This is scheduled outside the normal maintenance window to mitigate conflict with the myBCIT upgrade.
Oct 17, 10:27 PDT
Oct 18, 2020
myBCIT/ Luminis/ Email upgrade - Postponed from October 10-12, 2020 until October 17/18, 2020
Completed - Upgraded myBCIT, new myBCIT Email and Learning HUB integration with myBCIT Email is LIVE now.
Oct 18, 15:18 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 09:00 PDT
Scheduled - This is an upgrade to myBCIT (Luminis 5) portal. E-mail is going to be migrated to webmail and will be accessible by myBCIT as well as Learning Hub (D2l) the @learn.bcit.ca e-mail domain will be changed to @my.bcit.ca. All the e-mails from current mybcit will be migrated to the new webmail.

myBCIT portal, @my.bcit.ca and @learn.bcit.ca e-mails will be unavailable over the upgrade weekend. You can access the Learning Hub directly through learn.bcit.ca.
Oct 7, 09:01 PDT
Banner Outage - Saturday October 17, 2020
Completed - The scheduled maintenance has been completed.
Oct 18, 15:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 09:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 16, 10:30 PDT
Scheduled - From: 9:00 am - Saturday, October 17, 2020
To: 9:00 pm - Sunday, October 18, 2020

Note:
This outage is required to support the myBCIT/ Luminis/ Email upgrade scheduled for this weekend.

Work being done: myBCIT/ Luminis/ Email upgrade

Campuses affected: All Campuses

Access to the following systems/services will be unavailable.

Students and Staff
• Online Self Service (via myBCIT)
• Online Registration through www.bcit.ca
• Course and program finder through www.bcit.ca
• Course Outlines through www.bcit.ca
• Faculty Bios through www.bcit.ca

Action needed: none

Staff
• Banner and Banner Document Imaging (XTender)
• HR Data Warehouse
• TM1
• BCIT Reporting (Cognos)
• Archibus
• Millenium Web Requisitioning
• Contract Analyst
• Financial Aid
• Online Registration through www.bcit.ca
• Course and program finder through www.bcit.ca
• Faculty Bios through www.bcit.ca
• PTS Contracts
• CAS Authentication

Action needed: none

If you have any questions about this outage, please contact the Technology Service Desk at 604-412-7444 (select option #1).
Oct 16, 10:28 PDT
Daily myBCIT Restart
Completed - The scheduled maintenance has been completed.
Oct 18, 04:45 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 03:45 PDT
Scheduled - myBCIT will be restarted daily as a temporary workaround to ongoing issues. This is scheduled to begin at 3:55 AM and service should be completely restored by 4:10 AM (4:45 AM on Sundays).
Oct 17, 06:33 PDT
Weekly Oracle Restart
Completed - The scheduled maintenance has been completed.
Oct 18, 04:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 04:00 PDT
Scheduled - Oracle database servers are restarted weekly. During this period, Banner and all related/dependent services will be unavailable.
Oct 12, 06:37 PDT
Oct 17, 2020
Daily myBCIT Restart
Completed - The scheduled maintenance has been completed.
Oct 17, 04:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 03:45 PDT
Scheduled - myBCIT will be restarted daily as a temporary workaround to ongoing issues. This is scheduled to begin at 3:55 AM and service should be completely restored by 4:10 AM (4:45 AM on Sundays).
Oct 16, 06:33 PDT
Oct 16, 2020
Daily myBCIT Restart
Completed - The scheduled maintenance has been completed.
Oct 16, 04:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 03:45 PDT
Scheduled - myBCIT will be restarted daily as a temporary workaround to ongoing issues. This is scheduled to begin at 3:55 AM and service should be completely restored by 4:10 AM (4:45 AM on Sundays).
Oct 15, 06:33 PDT
Oct 15, 2020
Daily myBCIT Restart
Completed - The scheduled maintenance has been completed.
Oct 15, 04:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 03:45 PDT
Scheduled - myBCIT will be restarted daily as a temporary workaround to ongoing issues. This is scheduled to begin at 3:55 AM and service should be completely restored by 4:10 AM (4:45 AM on Sundays).
Oct 14, 06:33 PDT
Oct 14, 2020
Daily myBCIT Restart
Completed - The scheduled maintenance has been completed.
Oct 14, 04:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 03:45 PDT
Scheduled - myBCIT will be restarted daily as a temporary workaround to ongoing issues. This is scheduled to begin at 3:55 AM and service should be completely restored by 4:10 AM (4:45 AM on Sundays).
Oct 13, 06:33 PDT
Oct 13, 2020
Daily myBCIT Restart
Completed - The scheduled maintenance has been completed.
Oct 13, 04:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 03:45 PDT
Scheduled - myBCIT will be restarted daily as a temporary workaround to ongoing issues. This is scheduled to begin at 3:55 AM and service should be completely restored by 4:10 AM (4:45 AM on Sundays).
Oct 12, 06:33 PDT
Oct 12, 2020
Daily myBCIT Restart
Completed - The scheduled maintenance has been completed.
Oct 12, 04:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 03:45 PDT
Scheduled - myBCIT will be restarted daily as a temporary workaround to ongoing issues. This is scheduled to begin at 3:55 AM and service should be completely restored by 4:10 AM (4:45 AM on Sundays).
Oct 11, 06:33 PDT
Oct 11, 2020
Daily myBCIT Restart
Completed - The scheduled maintenance has been completed.
Oct 11, 04:45 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 03:45 PDT
Scheduled - myBCIT will be restarted daily as a temporary workaround to ongoing issues. This is scheduled to begin at 3:55 AM and service should be completely restored by 4:10 AM (4:45 AM on Sundays).
Oct 10, 06:33 PDT
Weekly Oracle Restart
Completed - The scheduled maintenance has been completed.
Oct 11, 04:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 04:00 PDT
Scheduled - Oracle database servers are restarted weekly. During this period, Banner and all related/dependent services will be unavailable.
Oct 5, 06:37 PDT
Oct 10, 2020
Daily myBCIT Restart
Completed - The scheduled maintenance has been completed.
Oct 10, 04:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 03:45 PDT
Scheduled - myBCIT will be restarted daily as a temporary workaround to ongoing issues. This is scheduled to begin at 3:55 AM and service should be completely restored by 4:10 AM (4:45 AM on Sundays).
Oct 9, 06:33 PDT
Oct 9, 2020
Daily myBCIT Restart
Completed - The scheduled maintenance has been completed.
Oct 9, 04:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 03:46 PDT
Scheduled - myBCIT will be restarted daily as a temporary workaround to ongoing issues. This is scheduled to begin at 3:55 AM and service should be completely restored by 4:10 AM (4:45 AM on Sundays).
Oct 8, 06:33 PDT
Oct 8, 2020
Daily myBCIT Restart
Completed - The scheduled maintenance has been completed.
Oct 8, 04:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 03:45 PDT
Scheduled - myBCIT will be restarted daily as a temporary workaround to ongoing issues. This is scheduled to begin at 3:55 AM and service should be completely restored by 4:10 AM (4:45 AM on Sundays).
Oct 7, 06:33 PDT
Oct 7, 2020
Partial outage of Marqui CMS
Resolved - This incident has been resolved.
Oct 7, 12:07 PDT
Update - We are continuing to work on a fix for this issue.
Sep 25, 15:27 PDT
Update - We are continuing to work on a fix for this issue.
Sep 25, 15:25 PDT
Update - We are continuing to work on a fix for this issue.
Sep 25, 15:23 PDT
Identified - We are currently experiencing a partial outage of Marqui due to an expired certificate that is preventing users from editing Marqui webpages.

More details:
https://loop.bcit.ca/groups/bcit-web-content-community/blog/2020/09/23/marqui-page-editing-unavailable-sept-23
Sep 25, 15:19 PDT
Daily myBCIT Restart
Completed - The scheduled maintenance has been completed.
Oct 7, 04:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 03:45 PDT
Scheduled - myBCIT will be restarted daily as a temporary workaround to ongoing issues. This is scheduled to begin at 3:55 AM and service should be completely restored by 4:10 AM (4:45 AM on Sundays).
Oct 6, 06:33 PDT
Oct 6, 2020
Access Anywhere Intermittent Connectivity Issue
Resolved - This incident has been resolved.
Oct 6, 14:29 PDT
Investigating - Some users are experiencing intermittent connectivity issue. We are currently investigating this problem.
Oct 5, 14:08 PDT
Daily myBCIT Restart
Completed - The scheduled maintenance has been completed.
Oct 6, 04:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 03:45 PDT
Scheduled - myBCIT will be restarted daily as a temporary workaround to ongoing issues. This is scheduled to begin at 3:55 AM and service should be completely restored by 4:10 AM (4:45 AM on Sundays).
Oct 5, 06:33 PDT
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