Partial System Outage

About This Site

If you are having difficulties with systems that are not listed below, please contact the IT Service Desk directly:

Web:IT Service Catalogue   Phone:604-412-7444
E-mail:techhelp@bcit.ca   Toll-Free:1-800-351-5533 (Canada & US only)

IT Services has established 2 maintenance windows to be used for performing service and/or upgrades to BCIT's Information Technology systems.

BCIT internal network: Reserved for maintenance to all major BCIT systems (e.g. Banner, Email, Network, myBCIT, etc.).
Every Saturday 18:00 - 24:00 (6pm to midnight).

BCNET (internet): Reserved for maintenance that will impact connectivity to the internet.
Every Sunday 00:00 - 06:00 (midnight to 6am).

Main BCIT Website ? Operational
BCIT Central Login ? Operational
Network Services ? Operational
Banner Self-Serve ? Operational
Banner 9 ? Operational
AppsAnywhere ? Operational
BCIT Employee Email ? Operational
myVPN (VPN) ? Operational
AccessAnywhere (VPN) Operational
Zoom ? Operational
Workspace ? Operational
myBCIT Website ? Operational
myBCIT Webmail (Students, Faculty and Staff) ? Operational
myBCIT Email (SMTP/IMAP) ? Operational
myBCIT Mobile App Operational
The Loop (Intranet) ? Operational
Learning Hub (D2L) ? Operational
ShareFile ? Operational
ShareSpace ? Operational
SFTP ShareIn/Out ? Operational
Network File Storage ? Operational
BCIT Reporting ? Operational
PeopleAdmin ? Operational
WebEx ? Operational
Jabber ? Operational
Phone Systems Operational
Cherwell Service Management ? Operational
ChromeRiver ? Major Outage
HSPnet Alberta ? Operational
HSPnet British Columbia ? Operational
HSPnet Manitoba ? Operational
HSPnet Nova Scotia ? Operational
HSPnet Ontario ? Operational
HSPnet Quebec ? Operational
HSPnet Saskatchewan ? Operational
3D Assessment Sim ? Operational
Archibus ? Operational
Login Issues ? Operational
90 days ago
51.39 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Aug 16, 2022
Resolved - The root cause of this issue has been identified and remediated. It appears that clients are now able to access BCIT systems and applications.
Aug 16, 12:28 PDT
Identified - Analysts have identified an issue with the identity system that is preventing some BCIT accounts from logging into various BCIT systems and applications including; People Admin, Millennium, Chrome River and others. Analysts are working towards remediation of this issue.
Aug 15, 15:53 PDT
Aug 15, 2022
Resolved - The root cause of this issue has been identified and remediated.
Aug 15, 14:36 PDT
Identified - Analysts have identified an issue with the identity system that is preventing some BCIT accounts from logging into various BCIT systems and applications including; People Admin, Millennium, Chrome River and others. Analysts are working towards remediation of this issue.
Aug 15, 11:51 PDT
Investigating - Clients are reporting that they are unable to access Chrome River. Analysts are currently working towards identifying this issue.
Aug 15, 09:48 PDT
Aug 14, 2022

No incidents reported.

Aug 13, 2022

No incidents reported.

Aug 12, 2022

No incidents reported.

Aug 11, 2022

No incidents reported.

Aug 10, 2022

No incidents reported.

Aug 9, 2022

No incidents reported.

Aug 8, 2022

No incidents reported.

Aug 7, 2022
Completed - The scheduled maintenance has been completed.
Aug 7, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 18:00 PDT
Scheduled - Work being done: Banner maintenance - Upgrade

Campuses affected: All Campuses

What does it mean for you?

Access to the following systems/services will be unavailable.

Students and Staff
• Online Self Service (via myBCIT)
• Online Registration through www.bcit.ca
• Course and program finder through www.bcit.ca
• Course Outlines through www.bcit.ca

Action needed: none

Staff
• Banner and Banner Document Imaging (XTender)
• Archibus
• Millenium Web Requisitioning
• Contract Analyst
• Financial Aid
• Online Registration through www.bcit.ca
• Course and program finder through www.bcit.ca
• PTS Contracts

Action needed: none

If you have any questions about this outage, please contact the Technology Service Desk at 604-412-7444 (select option #1).

Aug 3, 12:15 PDT
Aug 6, 2022
Aug 5, 2022

No incidents reported.

Aug 4, 2022

No incidents reported.

Aug 3, 2022

No incidents reported.

Aug 2, 2022

No incidents reported.