Monitoring - The reporting environment has been returned to service.
Aug 7, 22:35 PDT
Investigating - Our analysts are working with the vendor to resolve the issue and this message will be updated when more information is available. We currently do not have an estimated return to service time.
Aug 7, 15:49 PDT

About This Site

If you are having difficulties with systems that are not listed below, please contact the IT Service Desk directly:

Web:Technology Service Desk   Phone:604-412-7444
E-mail:techhelp@bcit.ca   Toll-Free:1-800-351-5533 (Canada & US only)

The IT Services Maintenance Window is every Saturday from 6:00p.m. to midnight.

Main BCIT Website ? Operational
BCIT Central Login ? Operational
Network Services ? Operational
BCIT Employee Email ? Operational
Banner Self-Serve ? Operational
Banner ? Operational
myVPN (VPN) ? Operational
AccessAnywhere (VPN) Operational
Zoom ? Operational
Workspace ? Operational
myBCIT Website ? Operational
myBCIT Mobile App Operational
The Loop (Intranet) ? Operational
Learning Hub (D2L) ? Operational
Learning Hub (D2L) via myBCIT ? Operational
ShareFile ? Operational
ShareSpace ? Operational
BCIT U-Pass Login ? Operational
SFTP ShareIn/Out ? Operational
Network File Storage ? Operational
BCIT Reporting ? Operational
WebEx ? Operational
Jabber ? Operational
Cherwell Service Management ? Operational
ChromeRiver ? Operational
Marqui CMS ? Operational
HSPnet Alberta ? Operational
HSPnet British Columbia ? Operational
HSPnet Manitoba ? Operational
HSPnet Nova Scotia ? Operational
HSPnet Ontario ? Operational
HSPnet Quebec ? Operational
HSPnet Saskatchewan ? Operational
3D Assessment Sim ? Operational
Phone Systems Operational
myBCIT email (students, faculty and staff) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - We will be undergoing scheduled maintenance during this time.
Aug 7, 15:51 PDT
Scheduled - POSTPONED - this message will be reposted when a new date is determined.


From: 6:00 pm - Saturday, August 8, 2020
To: 11:59 pm - Saturday, August 8, 2020

This work is being done during our regular maintenance window.

Work being done: Banner maintenance

Campuses affected: All Campuses

What does it mean for you?

Access to the following systems/services will be unavailable.

Students and Staff
• Online Self Service (via myBCIT)
• Online Registration through www.bcit.ca
• Course and program finder through www.bcit.ca
• Course Outlines through www.bcit.ca
• Faculty Bios through www.bcit.ca

Action needed: none

Staff
• Banner and Banner Document Imaging (XTender)
• HR Data Warehouse
• TM1
• BCIT Reporting (Cognos)
• Archibus
• Millenium Web Requisitioning
• Contract Analyst
• Financial Aid
• Online Registration through www.bcit.ca
• Course and program finder through www.bcit.ca
• Faculty Bios through www.bcit.ca
• PTS Contracts
• CAS Authentication

Action needed: none

If you have any questions about this outage, please contact the Technology Service Desk at 604-412-7444 (select option #1).
Aug 5, 11:43 PDT
From: 6:00 pm Saturday, 2020-August-08
To: 11:00 pm Saturday, 2020-August-08

Campuses affected:
All Campuses

Work being done:
Upgrade of wireless network. As the myVPN Service is provisioned by Aruba it will also be impacted by this upgrade

How does this affect you?
There will be short intermittent outages of Wireless and myVPN during this maintenance window at all campuses.

Students in BCIT Housing will also be impacted during wireless Residence

What do you have to do?
If you need access to the network while on campus please connect using an ethernet cable.
if you need access to VPN please use AccessAnywhere during this maintenance

If you have any questions about this outage, please contact the Technology Service Desk at 604-412-7444 (select option #1).
Posted on Aug 5, 13:35 PDT
Weekly Oracle Restart Aug 9, 04:00-04:30 PDT
Oracle database servers are restarted weekly. During this period, Banner and all related/dependent services will be unavailable.
Posted on Aug 3, 06:37 PDT
Past Incidents
Aug 8, 2020
Completed - The scheduled maintenance has been completed.
Aug 8, 04:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 03:45 PDT
Scheduled - myBCIT will be restarted daily as a temporary workaround to ongoing issues. This is scheduled to begin at 3:55 AM and service should be completely restored by 4:10 AM (4:45 AM on Sundays).
Aug 7, 06:33 PDT
Aug 7, 2020
Resolved - Marqui is back and we are able to publish web content again.

You may return to making updates to your website content as normal. Please continue to provide detailed comments to explain any changes made. These comments assist publishers when reviewing changes and publishing/releasing pages.

We are still troubleshooting some issues with reviewing pages, however this won't prevent you from releasing pages. We have an open customer support ticket with Givex (the parent company of Marqui) and we are currently waiting for a response and explanation as at Friday August 7th 11:00AM we received confirmation that the issue has been resolved.

Some recent updates may not have published between Wednesday July 29th 12:00 PM – Wednesday Aug 5th 12:00 PM. Please check that any updates you may have may made in this time have updated as you expected, or re-submit and re-release as necessary.

We’re sorry for the inconvenience this problem may have caused.
Aug 7, 11:27 PDT
Monitoring - We are able to publish web content again. However, publishers are still experiencing issues when reviewing submitted changes.

Marqui users can upload pages and digital asset files as normal. Please continue to provide detailed comments to explain any changes made. These comments assist publishers when reviewing changes and publishing/releasing pages.

We continue to troubleshoot the issue in reviewing submitted changes.
Aug 5, 13:28 PDT
Identified - We are currently experiencing an outage in Marqui that affects the ability for users to publish web content.

We ask that all Marqui users refrain from uploading/publishing/releasing any pages or digital asset files until further notice.

We are working on troubleshooting this issue with the vendor and will we will provide updates as we have them.
Aug 4, 10:44 PDT
Completed - The scheduled maintenance has been completed.
Aug 7, 04:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 03:45 PDT
Scheduled - myBCIT will be restarted daily as a temporary workaround to ongoing issues. This is scheduled to begin at 3:55 AM and service should be completely restored by 4:10 AM (4:45 AM on Sundays).
Aug 6, 06:33 PDT
Aug 6, 2020
Completed - The scheduled maintenance has been completed.
Aug 6, 04:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 03:45 PDT
Scheduled - myBCIT will be restarted daily as a temporary workaround to ongoing issues. This is scheduled to begin at 3:55 AM and service should be completely restored by 4:10 AM (4:45 AM on Sundays).
Aug 5, 06:33 PDT
Aug 5, 2020
Completed - The scheduled maintenance has been completed.
Aug 5, 04:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 03:45 PDT
Scheduled - myBCIT will be restarted daily as a temporary workaround to ongoing issues. This is scheduled to begin at 3:55 AM and service should be completely restored by 4:10 AM (4:45 AM on Sundays).
Aug 4, 06:33 PDT
Aug 4, 2020
Completed - The scheduled maintenance has been completed.
Aug 4, 04:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 03:45 PDT
Scheduled - myBCIT will be restarted daily as a temporary workaround to ongoing issues. This is scheduled to begin at 3:55 AM and service should be completely restored by 4:10 AM (4:45 AM on Sundays).
Aug 3, 06:33 PDT
Aug 3, 2020
Completed - The scheduled maintenance has been completed.
Aug 3, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 07:00 PDT
Scheduled - Facilities Management has posted an announcement for the South Campus Annual Maintenance of High Voltage Electrical Equipment and upgrading the feed to the BCIT Residence Buildings


Monday August 3, 2020 –
Power Down 7:00am
Power Up 6:00pm
•SE10/SE14/SE30/SW01 (all rooms)


IT Services staff expect:
• The data centre to remain operational under generator power during the South Campus event (August 1, 2, 3)
• All systems to remain accessible from off-campus or from non-impacted buildings during all events
• All network connectivity to be unavailable from impacted buildings.


Facilities Contact: Mike Mafatow mmafatow@bcit.ca
Jul 31, 14:49 PDT
Completed - The scheduled maintenance has been completed.
Aug 3, 04:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 03:45 PDT
Scheduled - myBCIT will be restarted daily as a temporary workaround to ongoing issues. This is scheduled to begin at 3:55 AM and service should be completely restored by 4:10 AM (4:45 AM on Sundays).
Aug 2, 06:33 PDT
Aug 2, 2020
Completed - The scheduled maintenance has been completed.
Aug 2, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 07:00 PDT
Scheduled - Facilities Management has posted an announcement for the South Campus Annual Maintenance of High Voltage Electrical Equipment and upgrading the feed to the BCIT Residence Buildings


Sunday August 2, 2020
Power Down 7:00am
Power Up 6:00pm
•SE01/SE02/SE04/SE06/SE08/SE09 (all rooms)


IT Services staff expect:
• The data centre to remain operational under generator power during the South Campus event (August 1, 2, 3)
• All systems to remain accessible from off-campus or from non-impacted buildings during all events
• All network connectivity to be unavailable from impacted buildings.


Facilities Contact: Mike Mafatow mmafatow@bcit.ca
Jul 31, 14:47 PDT
Completed - The scheduled maintenance has been completed.
Aug 2, 04:45 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 03:45 PDT
Scheduled - myBCIT will be restarted daily as a temporary workaround to ongoing issues. This is scheduled to begin at 3:55 AM and service should be completely restored by 4:10 AM (4:45 AM on Sundays).
Aug 1, 06:33 PDT
Completed - The scheduled maintenance has been completed.
Aug 2, 04:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 04:00 PDT
Scheduled - Oracle database servers are restarted weekly. During this period, Banner and all related/dependent services will be unavailable.
Jul 27, 06:37 PDT
Aug 1, 2020
Completed - The scheduled maintenance has been completed.
Aug 1, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 07:00 PDT
Scheduled - Facilities Management has posted an announcement for the South Campus Annual Maintenance of High Voltage Electrical Equipment and upgrading the feed to the BCIT Residence Buildings


Saturday August 1, 2020 –
Power Down 7:00am
Power Up 6:00pm
•All South Campus buildings (SE01, SE02, SE04, SE06, SE08, SE09, SE10, SE12, SE14, SE16, SE30, SW01, SW02, SW03, SW05, SW09 (all rooms)
•All Residence building SW10, SW11. SW12, SW13, SW14, SW15, SW16) (all rooms)
•Excluding SE40/SE41/SE42/SE50/Test Hut.


IT Services staff expect:
• The data centre to remain operational under generator power during the South Campus event (August 1, 2, 3)
• All systems to remain accessible from off-campus or from non-impacted buildings during all events
• All network connectivity to be unavailable from impacted buildings.



Facilities Contact: Mike Mafatow mmafatow@bcit.ca
Jul 31, 14:46 PDT
Completed - The scheduled maintenance has been completed.
Aug 1, 04:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 03:46 PDT
Scheduled - myBCIT will be restarted daily as a temporary workaround to ongoing issues. This is scheduled to begin at 3:55 AM and service should be completely restored by 4:10 AM (4:45 AM on Sundays).
Jul 31, 06:33 PDT
Jul 31, 2020
Completed - The scheduled maintenance has been completed.
Jul 31, 04:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 03:45 PDT
Scheduled - myBCIT will be restarted daily as a temporary workaround to ongoing issues. This is scheduled to begin at 3:55 AM and service should be completely restored by 4:10 AM (4:45 AM on Sundays).
Jul 30, 06:33 PDT
Jul 30, 2020
Completed - The scheduled maintenance has been completed.
Jul 30, 04:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 03:45 PDT
Scheduled - myBCIT will be restarted daily as a temporary workaround to ongoing issues. This is scheduled to begin at 3:55 AM and service should be completely restored by 4:10 AM (4:45 AM on Sundays).
Jul 29, 06:33 PDT
Jul 29, 2020
Completed - The scheduled maintenance has been completed.
Jul 29, 04:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 03:45 PDT
Scheduled - myBCIT will be restarted daily as a temporary workaround to ongoing issues. This is scheduled to begin at 3:55 AM and service should be completely restored by 4:10 AM (4:45 AM on Sundays).
Jul 28, 06:33 PDT
Jul 28, 2020
Completed - The scheduled maintenance has been completed.
Jul 28, 04:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 03:45 PDT
Scheduled - myBCIT will be restarted daily as a temporary workaround to ongoing issues. This is scheduled to begin at 3:55 AM and service should be completely restored by 4:10 AM (4:45 AM on Sundays).
Jul 27, 06:33 PDT
Jul 27, 2020
Completed - The scheduled maintenance has been completed.
Jul 27, 04:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 03:45 PDT
Scheduled - myBCIT will be restarted daily as a temporary workaround to ongoing issues. This is scheduled to begin at 3:55 AM and service should be completely restored by 4:10 AM (4:45 AM on Sundays).
Jul 26, 06:33 PDT
Jul 26, 2020
Completed - The scheduled maintenance has been completed.
Jul 26, 04:45 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 03:45 PDT
Scheduled - myBCIT will be restarted daily as a temporary workaround to ongoing issues. This is scheduled to begin at 3:55 AM and service should be completely restored by 4:10 AM (4:45 AM on Sundays).
Jul 25, 06:33 PDT
Completed - The scheduled maintenance has been completed.
Jul 26, 04:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 04:00 PDT
Scheduled - Oracle database servers are restarted weekly. During this period, Banner and all related/dependent services will be unavailable.
Jul 20, 06:37 PDT
Jul 25, 2020
Completed - The scheduled maintenance has been completed.
Jul 25, 18:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 18:00 PDT
Scheduled - From: 6:00 pm - Saturday, July 25, 2020
To: 6:30 pm - Saturday, July 25, 2020

This work is being done during our regular maintenance window.

Work being done: Banner maintenance

Campuses affected: All Campuses

What does it mean for you?

Access to the following systems/services will be unavailable.

Students and Staff
• Online Self Service (via myBCIT)
• Online Registration through www.bcit.ca
• Course and program finder through www.bcit.ca
• Course Outlines through www.bcit.ca
• Faculty Bios through www.bcit.ca

Action needed: none

Staff
• Banner and Banner Document Imaging (XTender)
• HR Data Warehouse
• TM1
• BCIT Reporting (Cognos)
• Archibus
• Millenium Web Requisitioning
• Contract Analyst
• Financial Aid
• Online Registration through www.bcit.ca
• Course and program finder through www.bcit.ca
• Faculty Bios through www.bcit.ca
• PTS Contracts
• CAS Authentication

Action needed: none

If you have any questions about this outage, please contact the Technology Service Desk at 604-412-7444 (select option #1).
Jul 24, 09:50 PDT
Completed - The scheduled maintenance has been completed.
Jul 25, 04:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 03:45 PDT
Scheduled - myBCIT will be restarted daily as a temporary workaround to ongoing issues. This is scheduled to begin at 3:55 AM and service should be completely restored by 4:10 AM (4:45 AM on Sundays).
Jul 24, 06:33 PDT