All Systems Operational

About This Site

If you are having difficulties with systems that are not listed below, please contact the IT Service Desk directly:

Web:IT Service Catalogue   Phone:604-412-7444
E-mail:itshelp@bcit.ca   Toll-Free:1-800-351-5533 (Canada & US only)

IT Services has established 2 maintenance windows to be used for performing service and/or upgrades to BCIT's Information Technology systems.

BCIT internal network: Reserved for maintenance to all major BCIT systems (e.g. Banner, Email, Network, myBCIT, etc.).
Every Saturday 18:00 - 24:00 (6pm to midnight).

BCNET (internet): Reserved for maintenance that will impact connectivity to the internet.
Every Sunday 00:00 - 06:00 (midnight to 6am).

Main BCIT Website ? Operational
BCIT Central Login ? Operational
Network Services ? Operational
Banner Self-Serve ? Operational
Banner 9 ? Operational
AppsAnywhere ? Operational
BCIT Employee Email ? Operational
myVPN (VPN) ? Operational
AccessAnywhere (VPN) Operational
Zoom ? Operational
Workspace ? Operational
myBCIT Website ? Operational
myBCIT Webmail (Students, Faculty and Staff) ? Operational
myBCIT Email (SMTP/IMAP) ? Operational
myBCIT Mobile App Operational
The Loop (Intranet) ? Operational
Learning Hub (D2L) ? Operational
ShareFile ? Operational
ShareSpace ? Operational
SFTP ShareIn/Out ? Operational
Network File Storage ? Operational
BCIT Reporting ? Operational
PeopleAdmin ? Operational
WebEx ? Operational
Jabber ? Operational
Phone Systems Operational
Cherwell Service Management ? Operational
ChromeRiver ? Operational
HSPnet Alberta ? Operational
HSPnet British Columbia ? Operational
HSPnet Manitoba ? Operational
HSPnet Nova Scotia ? Operational
HSPnet Ontario ? Operational
HSPnet Quebec ? Operational
HSPnet Saskatchewan ? Operational
3D Assessment Sim ? Operational
Archibus ? Operational
Computer Lab Workstations ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be performing network maintenance during the maintenance window on Saturday March 25, from 6:00pm to 12:00am.

Impact:

There will be outages for both the wired and wireless networks at the following Burnaby locations during the maintenance period:
- NE01NW01/NE02/NE03/NE04/NE06

If you have any questions please do not hesitate to contact the Service Desk (604-412-7444 option 1)

Posted on Mar 17, 2023 - 07:45 PDT
BCIT Public Website Maintenance Apr 1, 2023 18:00-20:00 PDT
April 1st, 2023 from 6pm-8pm
BCIT’s public website will be undergoing a scheduled update and will be unavailable for the duration of this outage

Posted on Mar 17, 2023 - 08:26 PDT
Past Incidents
Mar 24, 2023

No incidents reported today.

Mar 23, 2023

No incidents reported.

Mar 22, 2023

No incidents reported.

Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023
Completed - The scheduled maintenance has been completed.
Mar 19, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 18:00 PDT
Scheduled - We will be performing network maintenance during the maintenance window on Saturday March 18, from 6:00pm to 12:00am.

Impact:

There will be outages for both the wired and wireless networks at the following Burnaby locations during the maintenance period:
- NE01NW01/NE02/NE03/NE04/NE06

If you have any questions please do not hesitate to contact the Service Desk (604-412-7444 option 1)

Mar 17, 07:42 PDT
Mar 18, 2023
Mar 17, 2023
Resolved - A fix has been implemented and the Computer Lab Workstation login issue has now been resolved.
Mar 17, 10:28 PDT
Monitoring - A fix has been implemented and we have been monitoring to ensure that the fix was effective.
Mar 17, 07:57 PDT
Investigating - An issue has been reported when logging into computer lab workstations. IT Services is aware of this issue and working on identifying and remediating this issue.
Mar 16, 14:24 PDT
Mar 16, 2023
Resolved - The root cause of this issue was identified, a fix was deployed and monitored. After monitoring, it appears that this service has been restored and is now stable.
Mar 16, 10:13 PDT
Monitoring - The issue has been identified and the fix has been deployed. ITS is monitoring as the service is being restored.
Mar 15, 15:17 PDT
Investigating - Please note that we are currently experiencing issues with our BCIT phone queues. We are working on restoring this service as soon as possible.
Mar 15, 14:17 PDT
Mar 15, 2023
Mar 14, 2023

No incidents reported.

Mar 13, 2023

No incidents reported.

Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.

Mar 10, 2023

No incidents reported.