Identified - We still are working with the vendor to address issues with the AccessAnywhere VPN service.

BCIT has released a new VPN Service, myVPN.

myVPN should be the first choice for students, staff, and faculty to connect to BCIT's secure network to access common resources like printers, shared network drives, business applications such as Banner and Cognos. myVPN will give you the same experience as if you were on campus connected to the BCIT network.

How to install and connect to myVPN: https://kb.bcit.ca/sr/network/2988.shtml
Mar 30, 11:00 PDT
Update - IT Services has added an additional VPN resources for BCIT.

For further information and assistance please contact the Service Desk via:
chat (chat.bcit.ca)
portal (techhelp.bcit.ca)
email (techhelp@bcit.ca)
phone (604-412-7444 option 1)
Mar 25, 11:55 PDT
Investigating - AccessAnywhere has reached the maximum number of connections. IT Services staff are working to expand the service and this message will be updated as more information is available.

As staff log off sessions become available so please continue trying to log on.
Mar 24, 14:12 PDT

About This Site

If you are having difficulties with systems that are not listed below, please contact the IT Service Desk directly:

Web:Technology Service Desk   Phone:604-412-7444
E-mail:techhelp@bcit.ca   Toll-Free:1-800-351-5533 (Canada & US only)

The IT Services Maintenance Window is every Saturday from 6:00p.m. to midnight.

Main BCIT Website ? Operational
BCIT Central Login ? Operational
Network Services ? Operational
BCIT Employee Email ? Operational
Banner Self-Serve ? Operational
Banner ? Operational
myVPN (VPN) ? Operational
AccessAnywhere (VPN) Degraded Performance
Zoom ? Operational
Workspace ? Operational
myBCIT Website ? Operational
myBCIT Mobile App Operational
The Loop (Intranet) ? Operational
Learning Hub (D2L) ? Operational
Learning Hub (D2L) via myBCIT ? Operational
ShareFile ? Operational
ShareSpace ? Operational
BCIT U-Pass Login ? Operational
SFTP ShareIn/Out ? Operational
Network File Storage ? Operational
BCIT Reporting ? Operational
WebEx ? Operational
Jabber ? Operational
Cherwell Service Management ? Operational
ChromeRiver ? Operational
Marqui CMS ? Operational
HSPnet Alberta ? Operational
HSPnet British Columbia ? Operational
HSPnet Manitoba ? Operational
HSPnet Nova Scotia ? Operational
HSPnet Ontario ? Operational
HSPnet Quebec ? Operational
HSPnet Saskatchewan ? Operational
Phone Systems Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Daily myBCIT Restart Mar 31, 03:45-04:15 PDT
myBCIT will be restarted daily as a temporary workaround to ongoing issues. This is scheduled to begin at 3:55 AM and service should be completely restored by 4:10 AM (4:45 AM on Sundays).
Posted on Mar 30, 06:33 PDT
Weekly Oracle Restart Apr 5, 04:00-04:30 PDT
Oracle database servers are restarted weekly. During this period, Banner and all related/dependent services will be unavailable.
Posted on Mar 30, 06:37 PDT
Past Incidents
Mar 31, 2020

No incidents reported today.

Mar 30, 2020
Completed - The scheduled maintenance has been completed.
Mar 30, 04:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 03:46 PDT
Scheduled - myBCIT will be restarted daily as a temporary workaround to ongoing issues. This is scheduled to begin at 3:55 AM and service should be completely restored by 4:10 AM (4:45 AM on Sundays).
Mar 29, 06:33 PDT
Mar 29, 2020
Completed - The scheduled maintenance has been completed.
Mar 29, 04:45 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 03:45 PDT
Scheduled - myBCIT will be restarted daily as a temporary workaround to ongoing issues. This is scheduled to begin at 3:55 AM and service should be completely restored by 4:10 AM (4:45 AM on Sundays).
Mar 28, 06:33 PDT
Completed - The scheduled maintenance has been completed.
Mar 29, 04:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 04:00 PDT
Scheduled - Oracle database servers are restarted weekly. During this period, Banner and all related/dependent services will be unavailable.
Mar 23, 06:37 PDT
Mar 28, 2020
Completed - The scheduled maintenance has been completed.
Mar 28, 04:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 03:46 PDT
Scheduled - myBCIT will be restarted daily as a temporary workaround to ongoing issues. This is scheduled to begin at 3:55 AM and service should be completely restored by 4:10 AM (4:45 AM on Sundays).
Mar 27, 06:33 PDT
Mar 27, 2020
Completed - The scheduled maintenance has been completed.
Mar 27, 04:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 03:45 PDT
Scheduled - myBCIT will be restarted daily as a temporary workaround to ongoing issues. This is scheduled to begin at 3:55 AM and service should be completely restored by 4:10 AM (4:45 AM on Sundays).
Mar 26, 06:33 PDT
Mar 26, 2020
Completed - The scheduled maintenance has been completed.
Mar 26, 04:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 03:45 PDT
Scheduled - myBCIT will be restarted daily as a temporary workaround to ongoing issues. This is scheduled to begin at 3:55 AM and service should be completely restored by 4:10 AM (4:45 AM on Sundays).
Mar 25, 06:33 PDT
Mar 25, 2020
Completed - The scheduled maintenance has been completed.
Mar 25, 04:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 03:45 PDT
Scheduled - myBCIT will be restarted daily as a temporary workaround to ongoing issues. This is scheduled to begin at 3:55 AM and service should be completely restored by 4:10 AM (4:45 AM on Sundays).
Mar 24, 06:33 PDT
Mar 24, 2020
Completed - The scheduled maintenance has been completed.
Mar 24, 04:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 03:45 PDT
Scheduled - myBCIT will be restarted daily as a temporary workaround to ongoing issues. This is scheduled to begin at 3:55 AM and service should be completely restored by 4:10 AM (4:45 AM on Sundays).
Mar 23, 06:33 PDT
Mar 23, 2020
Completed - The scheduled maintenance has been completed.
Mar 23, 04:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 03:45 PDT
Scheduled - myBCIT will be restarted daily as a temporary workaround to ongoing issues. This is scheduled to begin at 3:55 AM and service should be completely restored by 4:10 AM (4:45 AM on Sundays).
Mar 22, 06:33 PDT
Mar 22, 2020
Completed - The scheduled maintenance has been completed.
Mar 22, 04:45 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 03:45 PDT
Scheduled - myBCIT will be restarted daily as a temporary workaround to ongoing issues. This is scheduled to begin at 3:55 AM and service should be completely restored by 4:10 AM (4:45 AM on Sundays).
Mar 21, 06:33 PDT
Completed - The scheduled maintenance has been completed.
Mar 22, 04:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 04:00 PDT
Scheduled - Oracle database servers are restarted weekly. During this period, Banner and all related/dependent services will be unavailable.
Mar 16, 06:37 PDT
Mar 21, 2020
Completed - The scheduled maintenance has been completed.
Mar 21, 04:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 03:45 PDT
Scheduled - myBCIT will be restarted daily as a temporary workaround to ongoing issues. This is scheduled to begin at 3:55 AM and service should be completely restored by 4:10 AM (4:45 AM on Sundays).
Mar 20, 06:33 PDT
Mar 20, 2020
Completed - The scheduled maintenance has been completed.
Mar 20, 04:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 03:45 PDT
Scheduled - myBCIT will be restarted daily as a temporary workaround to ongoing issues. This is scheduled to begin at 3:55 AM and service should be completely restored by 4:10 AM (4:45 AM on Sundays).
Mar 19, 06:33 PDT
Mar 19, 2020
Completed - The scheduled maintenance has been completed.
Mar 19, 04:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 03:45 PDT
Scheduled - myBCIT will be restarted daily as a temporary workaround to ongoing issues. This is scheduled to begin at 3:55 AM and service should be completely restored by 4:10 AM (4:45 AM on Sundays).
Mar 18, 06:33 PDT
Mar 18, 2020
Completed - The scheduled maintenance has been completed.
Mar 18, 04:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 03:45 PDT
Scheduled - myBCIT will be restarted daily as a temporary workaround to ongoing issues. This is scheduled to begin at 3:55 AM and service should be completely restored by 4:10 AM (4:45 AM on Sundays).
Mar 17, 06:33 PDT
Mar 17, 2020
Completed - The scheduled maintenance has been completed.
Mar 17, 04:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 03:45 PDT
Scheduled - myBCIT will be restarted daily as a temporary workaround to ongoing issues. This is scheduled to begin at 3:55 AM and service should be completely restored by 4:10 AM (4:45 AM on Sundays).
Mar 16, 06:33 PDT