British Columbia Institute of Technology Status

Outbound email from Cherwell

Incident Report for British Columbia Institute of Technology

Resolved

This incident has been resolved.

Posted Oct 14, 2021 - 09:11 PDT

Update

Outbound email from Cherwell is now being delivered successfully. We are seeing a small delay from when email is sent to being delivered. We continue to look into this issue.

Thank you again for your patience as we work to fully resolve this issue.

Posted Oct 14, 2021 - 08:53 PDT

Update

We are going to reboot the Cherwell Production Server @ 8:45 - you will be disconnected at that time so save your work now. We will advise when you can login again

Posted Oct 14, 2021 - 08:40 PDT

Investigating

We are currently experiencing and issue with sending OUTBOUND email from Cherwell.

Thank you for your patience as we work to resolve this issue.

Posted Oct 14, 2021 - 08:39 PDT

This incident affected: Cherwell Service Management.